Etech’s world-wide centers – Onshore, Nearshore, and Offshore, have the capabilities to customise the answer that very best in good shape all of your current requires. With Etech’s world wide outreach, Etech is always accessible to help your consumers and supply constant exceptional ordeals.
a gaggle of devoted leaders inside the Get in touch with center field who are passionate about making a remarkable variance for our
About us Etech delivers future-technology BPO answers. a worldwide minority-owned business, Etech has established and trademarked how to show your details into strategic insights. Leveraging the power of artificial as well as human intelligence Etech improves coaching and coaching to deal with crucial behaviors making improved customer experiences and shareholder price. Etech introduced in 2003 with only four hundred employees and a single Get in touch with Centre in Nacogdoches, Texas.
Etech is surely an omnichannel purchaser engagement options company for some of the environment’s leading and most highly regarded brand names. The expertise Etech has acquired across a variety of business enterprise verticals lets us to continuously deliver Excellent, personalized buyer ordeals.
find out more daily life At Etech Etech believes in Doing the job hard and enjoying difficult and strives for making staff come to feel empowered and self-assured in the job They can be accomplishing.
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Etech’s progressive technologies alternatives and expert leaders comprehend your business requires and acknowledge the strategic insights your brand should travel success.
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Metrics like manage time, CSAT scores, resolution costs, and actionable insights are essential to achievement in 2024. long gone are the days of focusing exclusively on get in touch with quantity. Now, it’s about digging into the standard of each conversation and driving genuine final results. willing to get your simply call Heart effectiveness to the next amount? Enroll at QEval College and ???? Listen to Shawndra’s entire Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of care, trust and Power introduced for the organization is exactly what helps make the lifestyle at Etech one of a kind. Our CEO regularly says, “If we care for our folks, the quantities will care for them selves.”
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Meet Malisha, a shining star on our Customer Service group! From tackling responsibilities to having fun with entertaining group functions, Malisha knows how to keep the equilibrium concerning work and Engage in. Her constructive Frame of mind and group spirit make her a joy to operate with.
A group of devoted leaders in the Call Centre business who are obsessed with producing a remarkable variance for our
Allow me to share only a few important options of what we offer: ✅ thorough insights into agent functionality via thorough analytics